Technical Issues

  • What browsers does your website support?
  • Why am I not receiving e-mails from Spell Beauty?

Delivery

  • What are Pickup Points?
  • Do I need to bring Proof of ID to collect my order?
  • Do you deliver internationally?
  • How long does delivery take?
  • Can I change the delivery address on an order?
  • Where is my order?
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Orders and Payment

  • Can I cancel or change my order?
  • How can I check the status of my order?
  • What to do if my card payment is rejected?
  • What forms of payment do you accept?

Returns, Exchange and Refunds Policy

  • Why are opened items non-exchangeable?
  • How do I return an item?
  • Do I pay for delivery costs when I exchange an order?
  • What is the exchange period?
  • Can I exchange my order?
  • What is your Returns Policy?
See all 7 articles